TERMS & CONDITIONS

To help you get the best out of MIY ltd and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that terms and conditions are subject to change from time to time and we ask that you visit this page regularly for any updates. The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you.To help make these terms and conditions easy to read, we have split them into two parts.

Part B – rules and regulations for using MIY services.These terms and conditions apply to all our members and guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every session.

Part B – terms and conditions of membershipAll members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.These terms and conditions replace any previous versions.We have worked hard to make these terms and conditions honest and user-friendly as possible.

Part A – terms and conditions defnitions that apply to part A
You – the lead member
Linked member – anyone who is linked to your membership
Your entire membership – your membership and the membership of your linked members
We and us – MIY ltd
Your session - The sessions you book with us as part of your membership

1.  Responsibilities of lead members and linked members
a. Every person who signs the membership application will be jointly and individually responsible under this agreement.b. This means that: if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them;each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and each of those people will be responsible for paying any extra charges and fees which they, any other people who have signed the form, a linked member or a guest has to pay for services or products not covered by the membership category.c The responsibility in A1b for the fees and charges of any linked member continues until: the linked member’s link with the lead member changes or the linked member ends their membership.d  The rules in A1a to c also apply to anyone who makes an application online.e  All of these terms and conditions of membership apply to you and all linked members.f  You and all linked members must keep to the rules and regulations for using our services set out in Part B.
2.  Notice
a. We calculate your membership in whole calander months. This means that the following applies.
• Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, your membership will end on 30 June and you will pay one more direct debit (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
• Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June.b. If you want to give notice, it must be in writing or email format. We will accept notice by email (the email address is on our website info@miyltd.com if you wangt to take note). If you need to give us evidence of certain things, you can provide them as attachments to an email.c. Your notice is not effective until we have received it. We strongly advise that when you give notice you make sure we have recieved it as it may go to junk mail, so please message us on facebook or text us so we can chec for it.d. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confrmation within 10 days, you must immediately let us know.e  From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.f. If we need to give notice to you: it will be effective if we send it to the address or email address we have in the records we hold about you; and if we give notice during a month, our notice period will run from the first day of the following month.

3. Membership categories
a.  You are entitled to use services available under your category of membership. Your will be given  information about the range of services available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.
b.  Not all membership categories may be available at all times. We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.
c.  So that your children or grandchildren can be present whilst you are using your membership (whether or not they use the facilities), you need to send us an email to let us know. We will also need a letter of permission, or signature, from the person who has parental responsibility for your child or grandchild before they can be with us for sessions. When a child turns 16, they can become an independent adult member.
d. If you have a disability which means you need someone to help you utilise our sessions, you can sign your assistant in as a guest by adding notes on booking. You will not have to pay a fee. However, the assistant can only use the services to help you

4. Membership types and length of membership
4.1 Annual Membership and Monthly MembershipYour membership will run for the initial period, which is at least 4 full calendar months (see A4.1c) and will continue then indefinitely until you give us at least one full calendar months’ notice in writing in line with A2 ‘Notice’, unless:
• you end your membership at the end of the initial period (see A4.1e)
• you end your membership early (see A15 ‘Ending your membership early’); or• we cancel your membership (see A16 ‘Cancelling your membership’). 
a  Your membership will begin on the day when you make your membership application.
b  Your membership will run for the initial period, which is at least 4 full calendar months (see A4.1c) and will continue then indefinitely until you give us at least one full calendar months’ notice by email or in writing.
• you end your membership at the end of the initial period (see A4.1e);
• you switch to Flexible membership at the end of the initial period (see A4.1f);
• you switch to Flexible membership during the initial period (see A4.1g);
• you end your membership early (see A14 ‘Ending your membership early’); or
• we cancel your membership (see A15 ‘Cancelling your membership’).
c The ‘initial period’ is the full 4-calendar month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in A5d ‘Starting your membership’.
d  This means that for Standard Annual membership and Standard Monthly membership your minimum commitment is to pay for the first 4 full calendar months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’). This applies even if you have Standard Monthly membership and cancel your direct debit before then.e  If you want to end your membership from the end of the initial period, you can give us one calendar month’s notice (see A2 ‘Notice’) as long as we receive your notice any time up to and including the first day of the calendar month of your initial period. If you give us notice but we do not receive it by the first day of the calendar month, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not end until two months after that date. We will contact you by email at an appropriate time towards the end of your initial period to remind you of this. There is more information on ending your membership in A11.

5. Starting your membership
a. You may need to pay an administration fee when you join. You can get details of these charges from our booking site.
b. You may have to pay a joining fee when you apply for membership.
c. If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.
d. You will need to pay an amount to cover your membership fee from the day that you join until the following month. 
e. You can change your mind about joining. To do this you will need to give notice in writing. If you change your mind, we will refund any fees you have already paid and your entire membership will end. You can do this at any time up to 20 working days after making your membership application or up to the second time you or any of your linked members enters your club to use the facilities, whichever is the earlier.

6. Membership fees
a. For Standard Annual membership your membership fee is due every year and covers the year to come. You must pay for your membership by making one payment each year.
b. For Standard Monthly membership your membership fees are due on the day of the month you joined each month and cover that month. You must pay for your membership by making monthly payments by direct debit, unless we agree otherwise.
c. a discount can be gained by paying by standing order. This reduces our banking fees so we pass that on to you. Please ask for details.

7. Membership codes
a  As soon as possible after you make your membership application, we will send or give you and any linked members a membership code that you (or they) must use each time you (or they) book a service.
b  Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership code to another person.
c  If another person uses your membership code, we have the right to end your membership. Please read clause A16 ‘Cancelling your membership’.

8. Changing your membership categories and linked members
a. We realise that your needs can change over time, so you can apply to change your membership category by contacting us by email. You can only change your membership category after the end of your initial periodof 4 months.
b. When you change categories, your membership fees will change to the current fees advertised for that category for new members at your club. You will have to pay any difference in the joining fee and membership fees between your new category and your old category. If you pay your membership fee in one payment each year and your initial period has ended, we will refund any overpayment relating to the period after you change your membership category. We will not refund any joining fees you have already paid.
c.  If you want to link another adult member to your membership, we will need an email from them to make the change.
d.  If you are linked to another member, either you or the other member can ask to remove that link. If the linked member also wants to end their membership, they will need to give the period of notice that applies to their membership type and the initial period will still apply as explained in A4 ‘Membership types and length of membership’.
e.  If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member.f.  If we add someone to your membership as an adult linked member and you are still within your initial period, both you and your new linked member will start a new membership and a new initial period will apply to both of you, starting on the 1st of the month after the date we add the linked member.g.  Except where a linked member (who can be an adult or a child) ends his or her membership, any changes to your monthly payments caused by adding or removing a linked member will apply from the 1st of the month after the change takes place, as long as we receive notice of the change by the 20th of the month. Changes to your monthly payments when a linked member has ended his or her membership will apply at the end of the linked member’s notice period.

9. Other charges
a.  There may be an extra charge for a small number of services. We will display the current charges on the noticeboard, on our website or you can get a list of the current charges from your coaches.
b.  For the purposes of working out the charges, we treat bank holidays as peak time. If you have an off-peak membership, you will be able to use your club during off-peak times only.
c.   If you or a linked member uses these extra facilities and services or has to pay a guest fee but does not pay for them at the time, we will take the charges using your card (or, if this is not available, by direct debit).

10. Suspending your membership
a At any time (other than after you have given us notice to end your membership) you can suspend your membership for a period of two months or more.
b If you want to suspend your membership you will need to fill in a membership suspension form found on our website by going to the  ABOUT page then - RESOURCES.
c If your membership has linked members:
• you can suspend the entire membership for yourself and all linked adult members and children, but you and all adult linked members will have to sign the membership suspension form;• individual adult linked members can suspend their membership, but you and they will have to sign the membership suspension form;
• you can suspend the membership of individual linked children, but they will not have to sign the membership suspension form; and
• if you suspend your and all your adult linked members’ membership, the membership of any linked children will also be suspended.
d The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it. You must make sure that we have received the signed membership suspension form. As the suspension will not take effect until we have received the form, we strongly advise that you get proof that we have received it. For example:
• if you send the form by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it); or
• if you hand your form in to our coaches, ask for a receipt.
e We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within 10 days, you must immediately let us know.
f You will automatically become a social member (for example pay as you go) while your membership is suspended. This means you will not be able to use the sports facilities of any club while your membership is suspended.
g Throughout the time any adult membership is suspended, we will charge you 0% of the relevant monthly fee for each month the membership is suspended. There will be no monthly fee for a child membership throughout the time it is suspended.
h You can suspend your membership if you are suffering from a medical condition which means you are unable to use our services (this does not include pregnancy, but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge and you will not be able to use your membership benefits.
i If you suspend your membership and the suspension starts during your initial period, we will extend the initial period by the total period that your membership was suspended. If you give us notice to end your membership or the membership of a linked member while it is suspended, the suspension will end at the same time as the notice period starts, unless you are ending your membership early in line with A15.1 ‘Ending your membership early’. If you are ending your membership in line with A15.1, the suspension will continue to the end of your membership.
j Suspending your membership is not the same as ending your membership.

10. Suspending your membership
a At any time (other than after you have given us notice to end your membership) you can suspend your membership for a period of two months or more.
b If you want to suspend your membership you will need to fill in a membership suspension form found on our website by going to the  ABOUT page then - RESOURCES.
c If your membership has linked members:
• you can suspend the entire membership for yourself and all linked adult members and children, but you and all adult linked members will have to sign the membership suspension form;• individual adult linked members can suspend their membership, but you and they will have to sign the membership suspension form;
• you can suspend the membership of individual linked children, but they will not have to sign the membership suspension form; and
• if you suspend your and all your adult linked members’ membership, the membership of any linked children will also be suspended.
d The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it. You must make sure that we have received the signed membership suspension form. As the suspension will not take effect until we have received the form, we strongly advise that you get proof that we have received it. For example:
• if you send the form by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it); or
• if you hand your form in to our coaches, ask for a receipt.
e We will confirm, in writing, that we have received this form and the date when the suspension will begin. If you do not receive this confirmation within 10 days, you must immediately let us know.
f You will automatically become a social member (for example pay as you go) while your membership is suspended. This means you will not be able to use the sports facilities of any club while your membership is suspended.
g Throughout the time any adult membership is suspended, we will charge you 0% of the relevant monthly fee for each month the membership is suspended. There will be no monthly fee for a child membership throughout the time it is suspended.
h You can suspend your membership if you are suffering from a medical condition which means you are unable to use our services (this does not include pregnancy, but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge and you will not be able to use your membership benefits.
i If you suspend your membership and the suspension starts during your initial period, we will extend the initial period by the total period that your membership was suspended. If you give us notice to end your membership or the membership of a linked member while it is suspended, the suspension will end at the same time as the notice period starts, unless you are ending your membership early in line with A15.1 ‘Ending your membership early’. If you are ending your membership in line with A15.1, the suspension will continue to the end of your membership.
j Suspending your membership is not the same as ending your membership.